PRIVACY
POLICY

1. WHO WE ARE

IBIX is a digital marketing agency based in Grimsby, North East Lincolnshire, UK. We provide SEO, Google Ads management, Google Business Profile management, Amazon PPC, and performance marketing services to businesses across Lincolnshire and the UK.

For data protection purposes, IBIX is the data controller for personal information collected through this website. If you have any questions about this policy or how we handle your data, you can contact us via the enquiry form on our website at ibixdigital.co.uk.

2. WHAT DATA WE COLLECT

We only collect personal data that you voluntarily provide to us. This includes:

• Contact form submissions — your name, email address, and any message you send via our website enquiry form
• Enquiry details — information you share about your business or project when reaching out to us

We do not collect payment details, sensitive personal data, or any information about you without your knowledge.

We may also automatically collect limited technical data when you visit our website, including:

• Your IP address (anonymised where possible)
• Browser type and version
• Pages visited and time spent on the site
• Referring website (how you found us)

This technical data helps us understand how the website is used and is not used to identify you personally.

3. HOW WE USE YOUR DATA

We use the personal data you provide solely for the following purposes:

• To respond to your enquiry or request
• To provide a quote, proposal, or consultation
• To fulfil any services you commission from us
• To send you relevant follow-up communications about your enquiry (not marketing)

We will never sell your personal data to third parties, share it without your consent, or use it for purposes unrelated to your enquiry.

Our legal basis for processing your data is legitimate interests (responding to your enquiry) and, where applicable, contractual necessity (delivering services you've commissioned).

4. COOKIES

Our website uses cookies — small text files stored on your device — to ensure the site functions correctly and to understand visitor behaviour.

Essential cookies (always active):

• Cookie consent preference — remembers whether you have accepted or declined cookies
• Session functionality — required for the website to operate correctly

Non-essential cookies (only with your consent):

• Analytics — basic, anonymised data about page visits and traffic sources to help us improve the website

You can withdraw your cookie consent at any time by clearing your browser's local storage, or by contacting us and we will reset your preference. Most browsers also allow you to block or delete cookies via their settings.

5. THIRD-PARTY SERVICES

To operate this website and handle enquiries, we use the following third-party services. Each has its own privacy policy:

• Formspree — handles our contact form submissions and forwards them to us by email. Your name and email are processed by Formspree. See Formspree Privacy Policy.
• Google Fonts — loads typefaces for the website. Google may log your IP address when fonts are requested. See Google Privacy Policy.
• Cloudflare CDN — delivers some scripts (GSAP animation library) for website performance. See Cloudflare Privacy Policy.

We do not use Google Analytics or any advertising tracking pixels on this website.

6. DATA RETENTION

We retain your personal data only for as long as necessary:

• Enquiries that did not result in a contract — deleted within 12 months of your last contact with us
• Client project data — retained for up to 6 years after the project concludes, as required by UK tax and accounting law
• Marketing communications — we do not send marketing emails without your explicit consent

7. YOUR RIGHTS UNDER UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data ("right to be forgotten")
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a machine-readable format
• Right to object — you can object to us processing your data based on legitimate interests

To exercise any of these rights, contact us via our website enquiry form. We will respond within 30 days in line with our legal obligations.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

8. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS (encrypted connection). Access to any data you submit is restricted to IBIX only.

However, no internet transmission is completely secure and we cannot guarantee absolute security of data sent to us electronically.

9. INTERNATIONAL TRANSFERS

Formspree, our form handling provider, processes data in the United States. They are certified under appropriate data transfer frameworks to ensure your data is protected to UK GDPR standards. For more information, see the Formspree Privacy Policy.

We do not otherwise transfer your personal data outside the UK or EEA.

10. CHILDREN'S PRIVACY

Our website and services are directed at businesses and adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or in UK data protection law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or how IBIX handles your data, please contact us using the enquiry form on our website:

We aim to respond to all data-related enquiries within 5 working days.